We ship all over the world. If your country is not listed when you place an order, please email us through the contact page and we will set it up. Orders shipped outside of the EU are VAT free. You are responsible for paying any customs duties or import taxes.
Orders over £100 to UK (£110 rest of world) are sent free of charge by Royal Mail First Class, signed for (or equivalent service),
Generally orders are sent out the day after they are received. Orders received over the weekend will be sent out on the Monday. You can always call us with any urgent or special delivery requirements.
The delivery cost is calculated by the system based on the weight of the socks, plus a bit extra for packaging. If you want to calculate it yourself, the weight is shown on each product description. You can always contact us to find out what it will be.
The services we can offer depend on the destination.
UK
- Royal Mail 1st class Signed-for. Most orders are delivered the day after it is received by the Post Office. The cost is calculated based on the weight of the products plus packaging. There are two prices, one for small parcels up to 1 kg and the other for parcels over one kg. We have to charge VAT on this.
- Royal Mail 1st class, not signed-for. Most orders are delivered the day after it is received by the Post Office. The cost is calculated based on the weight of the products. There are two prices, one for small parcels up to 1 kg and the other for parcels over a kg. We have to charge VAT on this.
- Hermes parcel delivery is a tracked service. The parcel takes 3-4 working days to be delivered. This is a fixed cost for this service.
- Order online and collect from our shop in Frome, Somerset during opening hours. This enables local customers to take advantage of web-only offers.
Europe
- Royal Mail International Tracked & Signed, 3-5 working days. The cost is calculated based on the weight of the products. All prices include VAT.
- Royal Mail International Standard (not tracked), 3-5 working days. If you use this service, we cannot take responsibly for parcels which go astray. We will obtain a Certificate of Posting and will report the loss, but we will not send out replacement goods. The compensation is a maximum of £20. The cost is calculated based on the weight of the products. All prices include VAT.
World Zone 1 (North and South America, Africa and Asia)
- Royal Mail International Tracked & Signed, 5-7 working days. The cost is calculated from the weight of the products. There is no VAT (Value Added Tax) on these prices.
- Royal Mail International Standard (not tracked), 5-7 working days. . If you use this service, we cannot take responsibly for parcels which go astray. We will obtain a Certificate of Posting and will report the loss, but we will not send out replacement goods. The compensation is a maximum of £20. The cost is calculated based on the weight of the products. There is no VAT (Value Added Tax) on these prices.
World Zone 2 (Australia, New Zealand and Singapore
- Royal Mail International Tracked & Signed, 5-7 working days. The cost is calculated from the weight of the products. There is no VAT (Value Added Tax) on these prices.
- Royal Mail International Standard (not tracked), 5-7 working days. . If you use this service, we cannot take responsibly for parcels which go astray. We will obtain a Certificate of Posting and will report the loss, but we will not send out replacement goods. The compensation is a maximum of £20. The cost is calculated based on the weight of the products. There is no VAT (Value Added Tax) on these prices.
Returns
If you wish to return a product for exchange or refund, please send it back to us, unworn and with its original packaging with details of where and how it was purchased, within 28 days of receiving your order. We will refund the cost of your original purchase excluding the delivery charge, when we receive the goods. This will generally be refunded in the same manner that you paid us.
If you find an issue with the quality of the socks such as a manufacturing defect, please contact us through the contact form or phone. We will then agree with you how to resolve the issue.